Refund & Return Policy

At deedohs.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

24-Hour Order Cancellation

We accept order cancellations within 24 hours of purchase, provided the order has not yet been shipped.

If your order is successfully cancelled within this period, you will receive a full refund.

30-Day Return & Exchange Policy

You may request a return or exchange within 30 days after your order has been delivered.

Unfortunately, we cannot accept returns requested more than 30 days after delivery.

How to Request a Return

To request a return, please contact our customer support:

Email: support@deedohs.shop

We normally respond within 24 business hours (excluding weekends and public holidays).

If your item has a quality issue, please include:

Your order number
Clear photos showing the issue
A brief description of the problem

After receiving your returned package, our Quality Assurance team will inspect the item. Once your return is approved, your refund will be processed to your original payment method within 3–7 business days.

Return Conditions

Please ensure your return meets the following requirements:

Returns must be approved by our customer support before being sent back.
Items must be returned within 30 days of delivery.
All promotional gifts included with the order must also be returned.
Products must be in their original condition without damage, excessive wear, scratches, alterations, or resizing.
Returned packages should be shipped within 7–10 business days after receiving our return instructions.
Please provide the tracking number and shipping receipt after returning your package.

Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 7 business days. Processing time may vary depending on your bank or payment provider.

Cases Eligible for a Full Refund

In the following situations, deedohs.shop will cover any applicable return shipping costs and replacement costs:

Product quality issues or manufacturing defects.
You received the wrong product.
Your order was lost during transportation.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card company, as refunds may take several business days to appear.
Contact your bank, as additional processing time may be required.

If you have completed the above steps and still have not received your refund, please contact us: